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Customer Service

Size

Gallons Per Minute (approx)

Base Charge

Base + $25 deposit

* 3/4”

30

$1,200.00

$1,225.00

1”

50

$1,350.00

$1,375.00

2”

160

$1,480.00

$1,505.00

4”

600

$2,100.00

$2,125.00

Current Water Rate:

(Effective April 1, 2017)

From 0 to 700 cubic feet (minimum billing)             $20.00

Each additional 100 cubic feet above 700                 $1.30

FEES


Effective January 1, 2016)


Account Set-up Fee

$20.00

Returned Check Fee (NSF)

$35.00

Reconnect Fee

$25.00 bus hrs/ $60.00 after hrs

Reconnect Fee for Non-Payment

$45.00 bus hrs/ $60.00 after hrs

Late Notice Preparation Fee (to cover cost of sending notice)

$5.00

Door Hanger Fee (For notice left on the door)

$10.00

Disconnect Visit Charge (collection or arrangement at door)

$20.00

Service Calls

$25.00 bus hrs/ $60.00 after hrs

Non-Insulted Meter Replacement = Service call fee and the cost of the meter

Deposit for Rentals (non-transferable)

$100.00

FOR WATER SAVING TIPS & ACTIVITIES FOR LEARNING ABOUT DRINKING WATER CLICK HERE

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Office Hours:  Mon - Fri  7:30am - 4:30pm

Phone:  541-475-3849

Fax:  541-475-6013

FOR AFTER HOURS EMERGENCIES

CLICK HERE





Main Office:

881 SW Culver Hwy

Madras, OR  97741





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Contact Us

Updated: October 20, 2017

How to reach us AFTER HOURS

Our office hours are 7:30 AM to 4:30 PM Mon-Fri.

Is it after 4:30pm and you have a leak?  Monday through Thursday, please call the Jefferson County Sheriff’s department at (541) 475-2201.  After hours on the weekends (Friday-Sunday) and on holidays, please call the employee on duty at (541) 480-1217.

For billing questions or for new customer service, please call during our business hours,  Monday through Friday, 7:30 AM to 4:30 PM.  Payments by check may be dropped off at our drop box located at the front of our building.  Envelopes are not needed, but please put your customer account number on your check.

Do you think you have a leak?  How to check for a leak
































For a Water Rate Survey (Oct 2016) to see how our District’s water rates stack up, click here.


NEW WATER METER CONNECTION CHARGES

An average residential water meter installation* will cost approximated $1,800.00.  We require the base charge to be paid at the time you apply for service, plus a $25.00 non-refundable deposit that will be applied to the cost of the installation.  After the installation has been made, the actual costs for parts and labor will be billed (minus the $25.00 deposit).  Anything larger than a 3/4” meter requires a consult with our General Manager.  








Connection fees for meter installations larger than 4” will be calculated individually, considering the potential demand and actual demand.  Please call (541) 475-3849 and ask for Ed, or stop by our office.

BACKFLOW - CROSS CONNECTION

Water suppliers, such as Deschutes Valley Water District, are required by Federal and State law to implement a cross connection control program to protect the water supply from materials backing up into our drinking water.  Deschutes Valley Water District Codes require that potential backflow connections be fitted with backflow preventers.  Cross connection control ensures safe water for all consumers of water in our system.  Please call (541) 475-3849 if you have questions about cross connections or backflow prevention issues in our water system.


Q.  What is backflow?

A.  Backflow is the undesirable reversal of flow of non-potable water or other substances through a cross-connection and into the piping of a public drinking water system.  This “backflow” can pose significant danger to the health of those who drink District water.


Q.  What is a cross-connection?

A.  A cross-connection is any connection between the District’s water system and any source or system containing non-potable water or other substances.  An example is the connection between our water system and a fire line or a commercial or residential irrigation (sprinkler) system.


Q.  Why do water suppliers need to control cross-connections and protect their public water systems against backflow?

A.  Backflow into a public water system can pollute or contaminate the water in that system (i.e. backflow into a public water system can make the water in that system unusable or unsafe to drink).


Q.  Why do backflow preventers have to be tested annually?

A.  District Code requires that all backflow preventers must be tested annually to ensure that they are functioning properly.  Mechanical backflow preventers have internal seals, springs, and moving parts that are subject to fouling, wear, or fatigue.  Also, mechanical backflow preventers and air gaps can be bypassed.  A visual check of air gaps is sufficient, but mechanical backflow preventers must be tested with properly califbrated gauge equipment used by State-certified backflow technicians.  To see a list of certified backflow testers in Central Oregon, click here.