Customer Service

Current Water Rate:

(Effective March 1, 2023)

From 0 to 700 cubic feet* (minimum billing)          $22.00

Each additional 100 cubic feet above 700                 $1.43

FEES


Effective January 1, 2016)


Account Set-up Fee

$20.00

Returned Check Fee (NSF)

$35.00

Reconnect Fee

$25.00

Reconnect Fee for Non-Payment (business hrs only)

$45.00

Reminder Notice & Shut-Off Notice Fee

$5.00

Door Hanger Fee (For notice left on the door)

$10.00

Service Calls

$25.00 bus hrs/ $60.00 after hrs

Non-Insulted Meter Replacement = Service call fee and the cost of the meter

Deposit for Rentals (non-transferable)

$100.00

FOR WATER SAVING TIPS & ACTIVITIES FOR LEARNING ABOUT DRINKING WATER CLICK HERE

How to reach us AFTER HOURS

Our open office hours are 9:00 am to 4:00 pm  Mon-Fri.

The office staff is available to take phone calls from 7:30 am - 4:30 pm Mon-Fri.  

For billing questions or for stopping or starting service please call during our business hours.  Please do not email us about stop/start service.  Payment options are shown here.

Do you think you have a leak?  How to check for a leak
































For a Water Rate Survey - to see how our District’s water rates stack up, click here.


NEW WATER METER CONNECTION CHARGES  CLICK FOR APPLICATION

Effective March 8, 2021 our Water Meter Connection charges are as follows:

Standard Installation (ie in a subdivision) with a 5/8” x 3/4” meter:

Total Cost of Installation is $2150.00 which must be paid up front.  This includes the $1200 HUF (Hook Up Fee) and $950.00 meter parts & labor.

Non-Standard Installation (ie larger meter or older subdivision/non-subdivision)

The Cost of Installation must be estimated by The District.  The Estimated Total Cost will include a $1200 HUF (Hook Up Fee) and the estimated cost of meter parts & labor.  75% of the Estimated Total Cost will need to be paid up front, and the remaining 25% will be paid in a timely manner (terms net 30).

Payment must be cash, check or money order.  Sorry, no debit or credit cards.

To request a new meter installation, please print, fill out and drop off/mail an application to our office at 881 SW Culver Hwy, Madras 97741.  Questions please call (541) 475-3849









BACKFLOW - CROSS CONNECTION

Water suppliers, such as Deschutes Valley Water District, are required by Federal and State law to implement a cross connection control program to protect the water supply from materials backing up into our drinking water.  Deschutes Valley Water District Codes require that potential backflow connections be fitted with backflow preventers.  Cross connection control ensures safe water for all consumers of water in our system.  Please call (541) 475-3849 if you have questions about cross connections or backflow prevention issues in our water system.


Q.  What is backflow?

A.  Backflow is the undesirable reversal of flow of non-potable water or other substances through a cross-connection and into the piping of a public drinking water system.  This “backflow” can pose significant danger to the health of those who drink District water.


Q.  What is a cross-connection?

A.  A cross-connection is any connection between the District’s water system and any source or system containing non-potable water or other substances.  An example is the connection between our water system and a fire line or a commercial or residential irrigation (sprinkler) system.


Q.  Why do water suppliers need to control cross-connections and protect their public water systems against backflow?

A.  Backflow into a public water system can pollute or contaminate the water in that system (i.e. backflow into a public water system can make the water in that system unusable or unsafe to drink).


Q.  Why do backflow preventers have to be tested annually?

A.  District Code requires that all backflow preventers must be tested annually to ensure that they are functioning properly.  Mechanical backflow preventers have internal seals, springs, and moving parts that are subject to fouling, wear, or fatigue.  Also, mechanical backflow preventers and air gaps can be bypassed.  A visual check of air gaps is sufficient, but mechanical backflow preventers must be tested with properly califbrated gauge equipment used by State-certified backflow technicians.  To see a list of certified backflow testers in Central Oregon, click here.

Updated: March 19, 2024

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*700 cubic feet = 5,236.4 gallons   /  100 cubic feet = 748 gallons